FAQ

​​Up to twelve hours later unless expedited shipping is selected. Cancellations are not available during sales.

Yes, as long as the product is unused the item can be returned up to fourteen days later. Please see the Returns section on our Shipping & Returns page for more information.

Currently this option is not available but orders can be placed by email. To place an order by email please contact us at customercare@birdienall.com.

We ship via DHL. Please contact us at customercare@birdienall.com for any shipping requests or visit our Shipping & Returns page.

Please contact our customer service at customercare@birdienall.com.

We accept all major credit cards and Paypal.

Upon checking out you’ll receive a tracking number.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.