Upon placement of your order, you will receive a confirmation email with a summary of your items, shipping address, shipping method, and your order number. Please double check that the address is correct as we are unable to redirect packages after they have shipped. After your items have shipped, you will receive an email with a tracking number. Please keep an eye on your package tracking to ensure that you will be available to receive your package.
Delivery Date Notice
While we will always ship your package in a timely manner with the delivery method you specify, we are unable to guarantee the delivery timelines of our carriers. Please plan ahead to allow for weather and high-volume delays, especially on Thanksgiving and Holiday purchases.
If you need your items urgently we are happy to do what we can to assist you. Please contact us with a summary of the items and your telephone number and we will work with you to find the best shipping option to meet your needs. Expedited shipping rates will apply. While we will always ship your package with the agreed upon method and the agreed upon shipping cutoff, again, we are unable to guarantee delivery times and are not responsible for any delays on the part of the carrier. Our contact email is monitored Monday-Friday 10 am – 5 pm Central Time at email@example.com.
If your package has been lost in transit please contact us and we will contact the carrier. Please note that we are not responsible for stolen packages.
RETURNS AND EXCHANGES
We hope you love your order from Birdie Nall, however if you would like to return any items or your purchase isn’t suitable we would be more than happy to offer you a refund or exchange.
To complete the return, please send your items to the Returns Address below within 14 days of delivery.
Please Note Goods must be in their original packaging and in perfect, resalable condition. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or an exchange. Customers are responsible for the shipping costs for returning their items. If you need any assistance with breakages, returning or exchanging your order, please do not hesitate to email us at firstname.lastname@example.org.